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Privacy Policy | jilifish Official Casino Platform

Last Updated: 2026-08-21

Privacy at a Glance

  • What we collect: Identity, payment, and technical device data.
  • Why we collect: To manage accounts, process payouts, and prevent fraud.
  • Who sees it: Internal staff and trusted partner service providers.
  • Retention: Kept for the account life plus legal requirements.
  • Your control: Request access or deletion via our support team.

1. Introduction and Scope

This Privacy Policy describes how jilifish collects, uses, and protects the personal information of our users in the Philippines. By using our platform, you agree to the practices described in this document.

This policy applies exclusively to the services provided on our official website and app. It does not extend to third-party websites, external payment portals, or other platforms you may visit after leaving our site.

2. Personal Information We Collect

Account and Identity Data

Information provided during registration to establish your account and verify your identity.

Verification Documents

Identification documents required to comply with Know Your Customer (KYC) and age verification standards.

Payment Data

Information necessary to facilitate deposits and withdrawals, processed through secure partner channels.

Gaming and Transaction Activity

Records of games played, bets placed, and financial transactions to ensure fair play and account accuracy.

Technical Data

IP addresses, browser types, device identifiers, and operating system details to optimize performance and security.

Support Communication

Records of your interactions with our customer service team to resolve issues and improve our service.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from You: Information you enter during registration, account updates, or while contacting support.
  • Automatically: Technical data collected via cookies and system logs when you interact with our platform.
  • Partner Service Providers: Information provided by our partner payment processors and verification services to confirm transaction validity and identity.

4. Why We Use Data

Your data is used for specific, legitimate purposes:

  • Account Management: Creating and maintaining your user profile.
  • Financial Transactions: Processing deposits and fast withdrawals to your chosen payment method.
  • Compliance: Verifying your age and identity to prevent underage gambling.
  • Security: Detecting and preventing fraud, multi-accounting, and unauthorized access.
  • Personalization: tailoring the user experience and displayed content to your preferences.
  • Legal Obligations: Meeting regulatory requirements applicable to gambling operators in the Philippines.
  • Marketing: Sending promotional offers, but only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information in the following circumstances:

  • Service Providers: With partner payment processors, KYC verification services, and technical infrastructure providers.
  • Legal Requirements: When required by law or to comply with a valid legal request from relevant authorities.
  • Business Protection: To protect our rights, property, or the safety of our users.

6. How We Protect Data

We implement robust security measures to keep your information safe:

  • Encryption: Use of industry-standard encryption for data in transit.
  • Access Control: Restricted internal access to sensitive data on a "need-to-know" basis.
  • Isolation: Payment data is handled through isolated, secure channels provided by our partners.
  • Monitoring: Continuous system monitoring to detect and respond to potential threats.

7. Cookies and Tracking

We use cookies to enhance your experience and secure your session. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your situation, you have the following rights regarding your data:

  • Access and Correction: Request a copy of your data or correct inaccuracies.
  • Deletion and Portability: Request the erasure of your data or its transfer to another service.
  • Objection and Consent: Withdraw your consent for marketing or object to specific processing activities.

To exercise these rights, please contact our support team via the channels available on this site. Note that certain data must be retained even after account closure to satisfy gambling and anti-money laundering rules.

9. How Long We Retain Data

Personal data is retained for as long as your account is active. Following account closure, we retain specific information for the period required by applicable law in the Philippines to meet regulatory, tax, and legal obligations.

10. Age Limits

Our services are strictly limited to individuals aged 18 years and older. If we discover that an account belongs to a minor, the account will be terminated immediately. Parents or guardians who suspect a minor is using our platform should report it via our Support page.

11. Cross-Border Transfers

Some of our technical and service providers operate outside the Philippines. In such cases, we ensure that appropriate safeguards are applied to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through the official contact methods provided on our Support page.